Questions

How much is postage?
Postage goes by what your order comes to, and you pick the Royal Mail service in your basket before you pay.
See postage prices
When is postage free?
Spend £50 or more and your postage is free!
How quickly will my order be posted?
Order by 1pm Monday to Friday and it goes out the same day! Orders after 1pm, or at the weekend, go out on the next working day.
Do I get tracking?
Yes, where the service has it. We'll email you the tracking when your parcel is on its way.
Do you post outside the UK?
Not at the moment, we only post to addresses in the UK.
My parcel hasn't arrived, what do I do?
Royal Mail can take a few extra days at busy times. If it's been more than ten working days, email us with your order number and we'll sort it out.
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If I buy 3 metres, does it come as one length?
Yes, where we can! Ribbon bought in multiples is cut as one continuous length wherever possible.
How is the ribbon packed?
Your ribbon comes packed loose, not wound on a card.
What width do I need for a standard hairbow?
It depends on the bow you're making. 38mm is the usual width for a standard boutique bow, 25mm suits smaller and pigtail bows, and 75mm is the one for big cheer bows. The narrow widths like 9mm and 10mm are lovely for tiny baby bows and for layering on top of a wider ribbon.
Is the ribbon double-sided?
Most of our ribbon is double-sided, but not all of it, so check the details on each product before you buy.
Will the colour match the photo?
We photograph everything as true to colour as we can, but every screen shows colour a little differently, and lighting changes how ribbon looks too. If you're matching to something specific, email us and we're happy to have a look for you.
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Is this the same stock as your eBay shop?
Yes, it's the same stock you'll find in our eBay shop.
Something's sold out. Will it come back?
Email us with the one you're after and we'll let you know when it's back in stock.
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Can you get a product in for me?
Email us with what you're after and we'll check with our suppliers.
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How do I pay?
You can pay by card, PayPal, Apple Pay or Google Pay.
Do I need an account to order?
No, you can check out as a guest.
Can I change my order once it's placed?
Orders can't be changed once payment has gone through.
Where do I find my order?
Pop the email address you ordered with into Your orders and we'll send you a link to everything you've bought, with tracking. No account or password needed.
Your orders

Can I return ribbon that's been cut to length?
Ribbon cut to length is made to order, so it can't be returned if you change your mind. Faulty or wrong items are always put right.
Can I return anything else?
Yes, within 14 days of it arriving, as long as it's unused. Email us with your order number first.
How returns work
Something arrived damaged or wrong
Email us with your order number and a photo and we'll put it right with a replacement or a full refund, including postage both ways.
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Still stuck? Send us a message

Tell us what you need and we'll get back to you by email.